The Town of View Royal on Vancouver Island selected ESW IT Business Advisors in 2019 because we were looking for a managed service provider that could provide a depth of technical expertise. We appreciate ESW’s coordinated approach to meeting our needs for a responsive service desk, hardware refresh planning, procuring and implementation, and professional advice on strategic planning, information security and information technology best practices. Being a small municipality with little in-house IT capacity, ESW provides value by filling the gaps for a reasonable cost.
Stress less knowing your IT is handled.
We provide ongoing end-user and system support for your day-to-day needs.
Reduce the wait-time
Forget your password? Technical difficulties? Our expert team is readily available to troubleshoot every day.
Keep IT simple
Whether you have an IT team or not, we can support all your needs from single point of contact.
Avoid system downtime
System maintenance is always performed after hours to eliminate business disruption.
Pay for what you need
Scale IT management services accordingly.
Remote and onsite IT
management.
Scale our services to meet your business goals. We offer system monitoring and maintenance, service request management, and both emergency and scheduled incident response.
Triage support with
Service Desk.
Our analysts triage tickets- matching end-users with the best resource to resolve issues quickly. Analysts can connect remotely to the user’s device to solve issues or offer self-service tools for common requests. Saving time and reducing ticket volume, all from one easy-to-use portal.
Access emergency dispatch services.
We are ready to support you 24/7 with emergency IT support. ESW technicians troubleshoot the issue, review the system functionality, and diagnose the problem. Once the cause has been confirmed as a hardware or software issue, they move quickly to resolve it remotely or onsite anywhere across Canada and the US.
Keep up-to-date with scheduled maintenance.
Client-assigned Primary Technicians are regularly scheduled for onsite or remote service to address:
- Automate & simplify the maintenance of IT systems
- Proactively analyze and identify required updates, patches, or upgrades
- Remotely deployed and tested
- Self healing functionality
- Automatically generates tickets for thresholds not met
- Server and network maintenance
- Post patching and server reviews
Ongoing, automated IT support.
ESW’s use of leading edge technology to constantly scan and analyze your mission-critical business systems for optimal performance. If an alert is initiated, our tools can automatically solve the issue or escalate it to an ESW technician who will intervene to provide a comprehensive solution.
What our clients are saying.
Working with ESW is such an enjoyable experience. From the initial proposal stage to onboarding to dealing with daily IT matters, the entire team is just a pleasure to interact with. The office admin staff are so pleasant and engaging and the techs are knowledgeable and always manage to find a solution. I cannot speak highly enough of the entire ESW team. I would highly recommend their services to anyone looking for top-notch IT support.
Here to support you in the digital era.
We offer more than just a one-time service; ESW is deeply committed to your ongoing success by optimizing your IT operations at the granular level to help you realize transformative business value.
Scale your way
As you grow your staff and service offering, we help you constantly pivot, scale, and evolve technology infrastructure to meet new demands, large or small.
Solve the challenges of today & tomorrow
We forecast your technology needs and offer dedicated IT support to help you overcome digital disruption and face future challenges.
Streamline business and IT operations
We leverage proven business and technology expertise to holistically support your big picture IT strategy.