Field Support

Get hands-on, in-person support across Canada and the US.

BOOK YOUR FIRST CALL

Keep your business running smoothly with on-time, on-demand technician dispatch.

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Get fast, on-location assistance

Our dispatched technicians resolve issues quickly to maximize uptime and decrease business interruption

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Receive remote-location support

Get technical expertise no matter how remote your location is with our regional teams and truck fleet.

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Optimize IT spend

We’ve pioneered a resource-sharing model to leverage the same resources across multiple clients, improving speed of service, reducing travel time, and cutting cost.

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Take advantage of flexible offerings

We scale our services to grow with you. Schedule weekly, monthly, or quarterly services that align with your shifting business needs and goals.

Access support
wherever, whenever.

From ticket to resolution, your ESW technicians learn the ins and outs of your business to better support you on the job and in the field.

Get same-day tech
and tools.

Our GPS-monitored truck fleet is pre-loaded with all the equipment and common spare parts technicians need to respond quickly and efficiently to service calls.

Full-coverage onsite support.

Deploy our Smart Hands experts to your remote site to support your centralized IT team. We are the only team to do it all, server, storage, network and end-user support.

Add-on technology solutions.

Easily add to your remote IT support from our menu of specialized services:

  • Service Desk
  • Perimeter Security
  • Print Services
  • Teams & SharePoint expertise
  • Conference room technologies
  • Asset management
  • Networking for camps

Keep a pulse on
your progress.

We work closely with your corporate head office to cover:

  • Monthly management meetings
  • SLA reporting
  • Project updates
  • Customer feedback

What our clients are saying.

The Town of View Royal on Vancouver Island selected ESW IT Business Advisors in 2019 because we were looking for a managed service provider that could provide a depth of technical expertise. We appreciate ESW’s coordinated approach to meeting our needs for a responsive service desk, hardware refresh planning, procuring and implementation, and professional advice on strategic planning, information security and information technology best practices. Being a small municipality with little in-house IT capacity, ESW provides value by filling the gaps for a reasonable cost.

Kim Anema
Chief Administrative Officer, Town of View Royal

Working with ESW is such an enjoyable experience. From the initial proposal stage to onboarding to dealing with daily IT matters, the entire team is just a pleasure to interact with. The office admin staff are so pleasant and engaging and the techs are knowledgeable and always manage to find a solution. I cannot speak highly enough of the entire ESW team. I would highly recommend their services to anyone looking for top-notch IT support.

Nicole
SynergyAspen Environmental

Here to support you in the digital era.

We offer more than just a one-time service; ESW is deeply committed to your ongoing success by optimizing your IT operations at the granular level to help you realize transformative business value.

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Scale your way

As you grow your staff and service offering, we help you constantly pivot, scale, and evolve technology infrastructure to meet new demands, large or small.

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Solve the challenges of today & tomorrow

We forecast your technology needs and offer dedicated IT support to help you overcome digital disruption and face future challenges.

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Streamline business and IT operations

We leverage proven business and technology expertise to holistically support your big picture IT strategy.

Let’s talk field services.

BOOK A CALL