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we're there when you need us most

  • ServiceDesk360
  • $24.95per user in Active Directory
  • Our in-house Canadian call center takes on first level phone support, resolving much of the issues quickly using our certified remote technicians
    Target = 80% tier 1 or 2 resolution
  • • Unlimited Tier 1 (up to 15 min)
    • Unlimited Tier 2 (up to 30 mins)
    • 7x24 call acknowledgement
    • Call resolution activities during regular business hours
  • Out of Scope:
    • Hours above and beyond 45 min/incidents
    • Call resolution activities outside regular business hours

why ServiceDesk360

immediate response

Our Helpdesk professionals are standing by, on average responding within 30 minutes.

focus your time elsewhere

We take on the most time consuming, high-volume, high-touch 1st level support, so you don't have to.

80% first-call resolution

With >80% of support calls resolved remotely, SD360 offers quick first-call resolution to end user issues.

predictable cost

Our flat-rated, per user per month model ensures that there are no billing surprises each month.

Single point of contact

One contact for everything IT related, from support to purchasing.

courteous & professional

Our Helpdesk team aren't just techs, they're good people who treat you with respect, patience and utmost professionalism.

what is ServiceDesk360

8am-6pm MST

We answer calls Mon-Fri from 8am-5pm MST (7am-5pm PST)

certified techs

Our staff maintain current certifications and follow industry Best Practices.

canadian helpdesk

Our in-house, Canadian support staff are based in Calgary, Alberta.

issue escalation

If our techs can't quickly & remotely solve the issue, they will dispatch Tier 2+ Senior staff as needed for onsite help.

Request further information

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