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why ServiceDesk360

immediate response

Our Helpdesk professionals are standing by, on average responding within 30 minutes.

focus your time elsewhere

We take on the most time consuming, high-volume, high-touch 1st level support, so you don't have to.

80% first-call resolution

With >80% of support calls resolved remotely, SD360 offers quick first-call resolution to end user issues.

predictable cost

Our flat-rated, per user per month model ensures that there are no billing surprises each month.

Single point of contact

One contact for everything IT related, from support to purchasing.

courteous & professional

Our Helpdesk team aren't just techs, they're good people who treat you with respect, patience and utmost professionalism.

what is ServiceDesk360

8am-6pm MST

We answer calls Mon-Fri from 8am-5pm MST (7am-5pm PST)

certified techs

Our staff maintain current certifications and follow industry Best Practices.

canadian helpdesk

Our in-house, Canadian support staff are based in Calgary, Alberta.

issue escalation

If our techs can't quickly & remotely solve the issue, they will dispatch Tier 2+ Senior staff as needed for onsite help.
  • ServiceDesk360
  • $27.00per user in Active Directory
  • Our in-house Canadian call center takes on first level phone support, resolving much of the issues quickly using our certified remote technicians
    Target = 80% tier 1 or 2 resolution
  • • Unlimited Tier 1 (up to 15 min)
    • Unlimited Tier 2 (up to 45 mins)
    • Call acknowledgement
    • Call resolution activities during regular business hours
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