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Hiring Competition No. PSS1907

ESW – IT Business Advisors

August 2019

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

Courageous Spirit:

Intentionally moving forward while persevering in a positive manner.

Servant Heart:

Willingness to put others ahead of ourselves while fostering fellowship with co-

workers, clients, vendors and community.

Fun Attitude

Approaching our lives in a way which encourages excitement, passion and enjoyment.

The Position Highlights


Title

  • Service Desk Analyst

Commitment and Term

  • This is a full- time position that will require shift work on a shift rotation
  • hours: Monday-Friday 8 am – 5 pm and Monday-Friday 9 am – 6 pm

Primary Focus

The Service Desk Analyst provides exceptional telephone, remote and on-site technical support to our clients in collaboration with fellow Co-Workers. A background in Microsoft based environments with strong desktop skills and some server and network skills is preferred. The Service Desk Analyst Enjoys a fast-paced environment, communicates effectively over the phone and is passionate about providing a great client experience

Skills and Experience

Key Education and Experience

  • Post-Secondary education in a computer related discipline such as a Computer Engineering Technology diploma.
  • Alternatively, an appropriate combination of education and experience would be considered
  • Demonstrated strong verbal and written English skills and be able to communicate clearly with clients by phone, in person and in writing

Skills Required

  • Ability to remain calm and work efficiently in stressful circumstances
  • Ability to work well as part of a team

Other Desirable skills and experience

  • A+, MCP, MCSE, and other industry certifications are desirable



Job Description

Scope

  • The Service Desk Analyst, will receive exposure in the following areas:
    • Troubleshooting desktops, servers and networks
    • Interacting regularly with clients via phone, email and at the client site in person
    • Providing on-site deskside support to specified clients
    • Monitoring managed services clients
    • Troubleshooting and repairing client systems brought into office
  • Additional duties as required to support the business or team

Working Conditions

  • This role requires good communication skills, time management skills and an ability to work with geographically dispersed teams.
  • Fast paced, service desk environment
  • This role can be physically demanding at times, requiring the carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments.
  • On-Site Response: Analysts will spend some of their time onsite working with clients, when not at a client’s site they will be working out of the ESW Calgary office. Analysts will require their own vehicle with insurance appropriate to business use.
  • The successful candidate must comply with the safety standards of ESW and/or its clients

Contacts

  • Analysts will come into contact with customers from all industries, these contacts can include:
    • Administration staff / middle management
    • Executive management
    • Physicians, allied health professionals
    • Other consultants with different skillsets
    • Other technology vendors and service providers

Reporting Relationships

  • IT Consultant reports to Client Services Manager
  • No co-workers report to the Service Desk Analyst.

Additional Comments

  • Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.
  • Background checks and other assessments are conditions of employment.
  • This position is eligible for the ESW Co-worker Referral Program

How To Apply

To apply: Email your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

In your cover letter, kindly include:

  • Where you saw this position advertised
  • If you were referred to this position, the name of the ESW co-worker who referred you.

Only applicants eligible to work in Canada will be considered.

To view all job postings, see our website at   http://www.eswit.com/careers.html

to respond to job posting

  • Email the specific address at the bottom of each posting
  • Include where you saw the job advertised
  • Include who referred you, if applicable

canadian workers



Only applicants eligible to work in Canada will be considered. We are an equal opportunity employer.

background checks

Background checks and other assessments are conditions of employment.

professional development

Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.