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IT FIELD SERVICES CONSULTANT

Hiring Competition No.  Field1901

ESW – IT Business Advisors

December 2018

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

Courageous Spirit:

Intentionally moving forward while persevering in a positive manner.

Servant Heart:

Willingness to put others ahead of ourselves while fostering fellowship with co-

workers, clients, vendors and community.

Fun Attitude

Approaching our lives in a way which encourages excitement, passion and enjoyment.


The Position Highlights

Title

  • IT Field Services Consultant
  • 1 positions

Location, Term and Hours

  • Location: Candidates will be from the Fort St John or Dawson Creek area and will be providing support at various client sites within the Fort St John & Dawson Creek areas.
  • Full-time position
  • Hours: Expected to be 8 - 10 hours shifts, with some after-hours support required as needed

Primary Focus

  • Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field. Support can be expected to be provided both in person as well as remotely.
  • This position will require traveling to and working at remote sites.
  • You will be supplied with a mobile device to ensure our clients have support at all times.
  • The successful candidate must be client centric (internal or external) and must have excellent client service skills

Knowledge, Skills and Experience

Key Knowledge, Skills and Experience

  • Advanced knowledge of MS Windows OS, MS Office products, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
  • Supervision of third-party contractors performing IT-related installations or maintenance may be required
  • Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
  • Comptia A+, Network + and PDI+ certifications are desirable
  • Experience working within ticketing/tracking software is required.
  • Experience working with Security cameras, and associated hardware.
  • Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
  • Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
  • Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
  • Network and fiber optic cable installation and termination experience are desirable
  • Candidate must be client focused and possess advanced client service skills
  • Proficient verbal and written English skills are required
  • Candidates must be capable of contributing in a team environment, and be competent working independently
  • Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances
  • Strong organizational and prioritizing skills are required
  • Candidates must possess high ethical standards and be trustworthy
  • Candidates must have the ability to think logically and be capable of analyzing complex problems

Other Required Knowledge, Skills and Experience

  • Candidate must be client focused and possess advanced client service skills
  • Proficient verbal and written English skills are required
  • Candidates must be capable of contributing in a team environment, and be competent working independently
  • Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances
  • Strong organizational and prioritizing skills are required
  • Candidates must possess high ethical standards and be trustworthy
  • Candidates must have the ability to think logically and be capable of analyzing complex problems
  • Candidate must be skilled at driving trucks on remote roads in various road conditions.

Other Desirable Knowledge, Skills and Experience

  • CompTIA A+, Network + and PDI+ certifications are desirable



Job Description

Scope

  • Work will include deployment and support of hardware and/or applications.
  • These functions will be performed in a team environment but you will also have individual duties to perform which may include clearing any debris left from the deployment.
  • Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.
  • Other duties as assigned.

Working Conditions

  • This position may require the successful candidate to stay in client-provided camps or hotels monthly
  • This position will require the successful candidate to travel extensively, driving on unpaved roads during all seasons.
  • The position may require the candidate to be part of a rotational SPOC (Single Point of Contact) for high severity issues.
  • Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)
  • This position requires the successful candidate to be physically capable of lifting up to 70 lbs.
  • The successful candidate must be capable of operating a motor vehicle on various road conditions and have a clean driver’s abstract
  • Schedule will vary depending on location being supported
  • Unscheduled or after-hours support may occasionally be required
  • The successful candidate must comply with the safety standards of ESW and/or its clients

Tools Required

Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)

Open Wrench Set

Tape Measure

Knife or Multitool

Headlamp or Flashlight

Hammer

Wire strippers

Pliers (Needle nose and Lineman)

Socket Set

Side cutters

Wire Crimpers (RJ-45, RJ-11, Coax)

Punchdown Tool

Cordless Drill

   

Contacts

  • Client Infrastructure Groups – These individuals may assist with ongoing operational and project-related work
  • Client Project Managers and/or Business Analysts - These individuals may provide direction regarding ongoing project-related activities
  • Clients in the field - Your daily contact will be with the individuals working at the client's field sites
  • Other members of the ESW team

Reporting Relationships

  • The Field Services Consultant reports to the Service Delivery Manager
  • No co-workers report to the Field Services Consultant.

Additional Comments

  • Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.
  • Required safety certifications include First Aid and WHMIS. These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.
  • Background checks and other assessments are conditions of employment.
  • This position is eligible for the ESW Co-worker Referral Program

How to Apply

To apply: Email your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

In your cover letter, kindly include:

  • Where you saw this position advertised
  • If you were referred to this position, the name of the ESW co-worker who referred you.

Only applicants eligible to work in Canada will be considered.

To view all job postings, see our website at  https://eswit.com/careers.html

to respond to job posting

  • Email the specific address at the bottom of each posting
  • Include where you saw the job advertised
  • Include who referred you, if applicable

canadian workers



Only applicants eligible to work in Canada will be considered. We are an equal opportunity employer.

background checks

Background checks and other assessments are conditions of employment.

professional development

Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.

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